This past fall I suspended my Directv account as I always do for the winter. When I logged on the reactivate my account I realized that they only turned my service off and did not suspend the auto-pay. That coupled with they auto-updated my service and started billing me even more! Apparently I pissed the sales guy off that kept calling trying to upgrade my service. Thats well over $400 now that they need to credit my account with, like that is going to happen. When I stopped the auto-pay that act would not allow the paperless billing to be turned off with out adding the auto-pay back. Now the dreaded phone call, so now after some 2 hrs and 5 transfers I spoke with someone who I thought actually fixed my problem and gave me the credit, imagine that! So I wait the week or so I told to and checked my account like he said I should do and the credit should be applied. The billing should stop and my service should be on hold as it was supposed to be originally. Nope! Now my account is locked and and I can only speak with collections. So now two hours later and two more phone calls and not only will they not stop billing me, I can't get the account fixed until the past due amount is paid, that is growing by $118 month after their upgrade, shouldn't be that much right? Wrong, the idiot that I spoke with originally billed me instead of crediting me. Now it's almost $1000 and I can't fix this. I can only cancel my service and deal with collections, I just don't have the patients to call them again and speak to another specialized moron! How the hell are they still in business!?