- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
...Maybe they just don't like New Yorkers...
No accounting for taste...
KVH Error
- Thread starter Shaps
- Start date
No accounting for taste...
tdschafer
Well-Known Member
Can't be because they were very helpful to me as well! They even spoke with DirecTv when I was activating my M1 system after I installed it!Hate to pile on but they were very helpful when I called as well. And when quizzing them at FLIBS. Maybe they just don't like New Yorkers...
- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
You guys are really starting to give me a complex
bone354
Active Member
I had great Tech support and warranty service. Not trying to give you a complex but they definitely deserve a shout out.
- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
Update
New power supply, and now the light doesn't even light up on the power supply.
I will be calling the KVH customer service and see what they say. Looking forward to the awesome customer service
New power supply, and now the light doesn't even light up on the power supply.
I will be calling the KVH customer service and see what they say. Looking forward to the awesome customer service
Skybolt
Well-Known Member
- Nov 11, 2014
- 6,448
- Boat Info
- Reel Nauti
460 EC
- Engines
- Detroit 6v92TA
(Low profile's)
Alison Gears
Westerbeke
12.5kw Genset
Must be a New York thing, I had same experience a while back when I lived in Stony Brook.
- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
WOW!
I take it back.
Just got off the phone with KVH Tech Support and they sent me a document to help me continue to troubleshoot the error and said they will sell me the parts I need or I could send the whole unit back to them and they will fix for a flat fee $2400!! ouch!)
But to be fair, he saw the record of my original call and there was essentially no notes in it. Must have been someone's bad day.
I take it back.
Just got off the phone with KVH Tech Support and they sent me a document to help me continue to troubleshoot the error and said they will sell me the parts I need or I could send the whole unit back to them and they will fix for a flat fee $2400!! ouch!)
But to be fair, he saw the record of my original call and there was essentially no notes in it. Must have been someone's bad day.
bahamabreisus
Well-Known Member
- Oct 25, 2007
- 2,555
- Boat Info
- 370 dancer, previous 500,420,390,300 dancers
- Engines
- 454 CI MPI
Crazy, we have an M1 unit that cost $2100. new for everything but the receiver. which was only something like $125.
Brett H
Active Member
- Dec 12, 2009
- 385
- Boat Info
- 2004 550 DA
Raymarine e127's
Magnum Radar
KVH HD7
Xantrex SW3024
Vesper XB8000 AIS
Siren Marine
- Engines
- Twin MAN 800's (D2848LE403)
Onan 17KW Gen (Kubota Engine)
List Price on the HD7 was something like $12,500
Seems like a fair offer, especially since they don't even market the HD7 any longer (recently replaced by UHD7).
Let us know how it works out.
Seems like a fair offer, especially since they don't even market the HD7 any longer (recently replaced by UHD7).
Let us know how it works out.
- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
will do.
They said they would basically sell me the parts I needed. Figure I am going to try to go that route.
- Nov 4, 2019
- 2,479
- Boat Info
- 2010 Sundancer 500
2015 Brig Falcon 330T
- Engines
- Twin Cummins QSC550 w Zeus Pods
I take it all back, with 1 somewhat significant caveat.
KVH sent me a voltage document for the HD7
attached here
After testing the voltages and another call to KVH Tech Support they suggest my SWM 8 Module was bad. When asked if they would sell me a new one, the gentleman on the line said he couldn't but would pass me to sales who would.
While waiting for sales to pick me up, I googled the part number and the first thing i found was a module fo $109. Thinking to myself, cool, i have a frame of reference and as long as it is in spitting distance, happy to support KVH.
The woman on sales line picks up and introduces herself, says she has the part number i need and it will be $850 and they have it in stock......
Me: "Well, that is probably a bit more than I was expecting. Let me call you back"
After 2 more clicks, a new SWM Module and an extra power supply was ordered for $50 plus tax and $10 shipping. Got it in 2 days. Installed and we are good!
So, i give props to KVH Tech support and take back what I said earlier.
But I could not pay them an extra $800 for a Direct TV part that is available all over the internet.
Feel free to tell me I'm wrong.
Thanks to all for encouraging me to fix this.
Shaps
KVH sent me a voltage document for the HD7
attached here
After testing the voltages and another call to KVH Tech Support they suggest my SWM 8 Module was bad. When asked if they would sell me a new one, the gentleman on the line said he couldn't but would pass me to sales who would.
While waiting for sales to pick me up, I googled the part number and the first thing i found was a module fo $109. Thinking to myself, cool, i have a frame of reference and as long as it is in spitting distance, happy to support KVH.
The woman on sales line picks up and introduces herself, says she has the part number i need and it will be $850 and they have it in stock......
Me: "Well, that is probably a bit more than I was expecting. Let me call you back"
After 2 more clicks, a new SWM Module and an extra power supply was ordered for $50 plus tax and $10 shipping. Got it in 2 days. Installed and we are good!
So, i give props to KVH Tech support and take back what I said earlier.
But I could not pay them an extra $800 for a Direct TV part that is available all over the internet.
Feel free to tell me I'm wrong.
Thanks to all for encouraging me to fix this.
Shaps
