New Citimarine AC Is this OK?

Ordered new Citimarine CTM CT-16 AC unit. 2 day shipping I was pretty pumped. Box arrive looked like it had survived the trip OK.

However, when I went to unbox, I notice that the main pipe leading to the top of the compressor seems to be crushed (see picture). Anybody have a picture of what its supposed to be? I assume it supposed to be a full flow pipe at that location.

Citimarine online chat not very helpful...

 

Well I will give them cuddos on the customer service. The rep I was chatting with online actually picked up the phone, and called me. Its on it way back to Citimarine for a replacement. 10+ on communication and quick service.

 

Already shipped back. They will send a new unit back once they receive back. I'm on vacation, so that will be fine...not going to miss anything.

 

So far they have stepped up. Originally, I asked if they could ship UPS, but they said that UPS damaged their AC units in shipping. I went with the standard and free Fed Ex.

I think the issue is how they have the units packed...there is no protection on that pipe, so if it gets turned over on shipment, it will bend/smash that pipe. I think its more of a packaging issue. They need to add some support around that pipe, then I don't think it would matter. That pipe is the one damaged, and it right were the packaging stops.



However, still looking forward to getting it installed with the new touch screen thermostat. No more 3 fingered double secret handshake to change setting on the old SMX II. However, still have to work out how to mount the remote...requires a hole to be cut. I prefer a mounting plate of some kind. Otherwise I'll run out of places to cut holes.

 

Sorry to hear. Citi mentioned this exact scenario going on with Marinaire lately. I discounted it at the time as sales talking points…maybe not.

on the flip side, with some gas and a hose set off Amazon, you should be able to field service and get yourself a few months. But…1 year??? Yeah, I’d be pissed too.

It will be interesting to see if the Citi unit holds up, because once I added in the new thermostat, the domestic units were not too much more $$$

 

I left my main unit running...may have to rethink that