Zodiac Warranty

Discussion in 'Dinghies' started by Blueone, Sep 21, 2022 at 3:16 PM.

  1. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    I mentioned my problem in another thread but thought I would start another. I bought the 310 aero in 2020 as a 2019 for $1,700 from an online company in California. Had it delivered to the house in Indy.
    I used it for our two week vacation in 20 then put it in storage. Then used it again in 2021 then again this summer for two weeks…. But this year left it on the swim platform after we got back from vacation for a week in the sun uncovered.
    Got back to the boat and noticed the tubes separating from the transom.
    Zodiac has a 5 year warranty…. So tried to do a warranty claim on line….. that was near impossible…. Not near….. impossible. So called California and they gave me a dealer in Michigan that I could not find online. They were very helpful and contacted zodiac on my behalf. Zodiac agreed to replace the dinghy but are back ordered until November. I asked if I could upgrade to an aluminum hull and pay the difference…. Haven’t heard back yet on that….. but was impressed they offered to replace it rather then reglue it…. Which the dealer said they could do

    couple of take aways….. zodiac wants you to register the dinghy when you buy it…. I didn’t ..in their warranty agreement they say they can deduct a percentage of your warranty if you don’t. Turned out not the case with me so a break there.

    Second was buy a zodiac from a registered dealer if not they won’t honor the warranty…. I was good with the cali dealer…. But that was luck…. I was all about price

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    Last edited: Sep 21, 2022 at 3:22 PM
  2. Thornton69

    Thornton69 Well-Known Member

    Sep 15, 2014
    Northern BC
    1981 245 SDC
    2021 Solar 420
    '97 5.7 Bravo 2
    '20 Merc 25 EFI Jet
    They aren't the same boat they used to be. Hopefully they back them like they are.
     
  3. Pirate Lady

    Pirate Lady Well-Known Member

    Jun 2, 2020
    Chesapeake Bay, Middle River
    '91 250 Sundancer
    7.4 Bravo 1
    Seems on a good track. Now I will have to check my paperwork to be sure I registered it.
     
  4. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    Update…. So to upgrade from the aero to a aluminum rib ….. zodiac wants $500

    that’s probably the best deal I have seen in a long time…. A highfield same size is $4,500
    Okay I like zodiac again….:)
     
    Thornton69 and Pirate Lady like this.
  5. Pirate Lady

    Pirate Lady Well-Known Member

    Jun 2, 2020
    Chesapeake Bay, Middle River
    '91 250 Sundancer
    7.4 Bravo 1
    There is a reason everyone says “zodiac” when talking about inflatables. They set the bar.
    “I bought a new Avon, Achilles, etc”! A what? “A new zodiac”. Oh, very nice”.
    I was at my cancer doctor this morning, when I told him I recently bought a new zodiac even he knew what I meant.
     

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