Last year I called a local boat shop for heated storage that was near by everything was great. Now I paid up front and everything was fine over the winter. In the spring I gave them a call and they pulled me out when it was good for them. They were happy that I was out early. At the end of August I gave them a call they told me they wouldn't be able to give me a definite confirmation until the second week of September when they would give me a call. Now in our area Heated storage go quick and I wasn't about to wait until they called me. I called another local marina they were booked but they were working with a person that just built a new building near by. Never did receive a phone call from them I guess business is that good that you can do this to a paying return customer.