New boat delivered with damage

Discussion in 'Sport Boats' started by Namakan, Jul 10, 2019.

  1. Namakan

    Namakan New Member GOLD Sponsor

    14
    May 18, 2019
    Minnesota
    SPX 230 OB
    Mercury
    Unfortunately our new boat arrived at the dealer with damage to the windshield. Unsure if it left the factory this way or happened when transported. Anyway the damage is not horrible and the boat is perfectly usable but I’m hesitant to take ownership until I see it repaired.

    They have filed a claim with SR who is sending a new windshield and side window (all one piece I believe) but no timeframe has been given yet. The estimate is 2-3 weeks which of course shortens our already short MN summer season.

    Dealer has been great and says to take delivery and bring back for repairs. I’m leaning on waiting as I don’t want to be stuck with it if I’m not 100% happy with the repair. I’m also hoping my stance on waiting might speed up the process to make the sale happen.

    Thoughts anyone?
     
  2. ygbsm

    ygbsm Member

    68
    Aug 22, 2016
    Knoxville, TN
    2015 230 SLX
    350 Mag/ Bravo III
    That sucks. Tough call, but I think you're right to wait. You've got the leverage to make sure the repair is done right the first time.

    You're going to have the boat for many years, so a few more weeks isn't going to make a difference in the long run.
     
  3. northshore

    northshore Well-Known Member GOLD Sponsor

    Jan 17, 2011
    Cleveland, OH
    1989 340 Sundancer
    Raymarine E90W Radar/Chartplotter
    Twin 454 Mercruiser 340's
    Do not ease up until the repair is done to your satisfaction.
    Get the repair checked over by a surveyor.
     
  4. bobeast

    bobeast Dance the Tide SILVER Sponsor

    922
    Oct 22, 2017
    Isleton, CA
    2002 310DA
    350 MPI w/V-drives
    You call all the shots until you write the final check. Then the dealer calls the shots.
     
  5. Namakan

    Namakan New Member GOLD Sponsor

    14
    May 18, 2019
    Minnesota
    SPX 230 OB
    Mercury
    I would love to hear from someone who understands how the dynamics of how the windshield is attached. My understanding is it’s simply screwed into the glass. I’m wondering how the replacement gets installed. Screws into the same holes? Screws into fresh glass, what happens to old holes? The boat is a 230SPX OB if it helps.
     
  6. scoflaw

    scoflaw Well-Known Member

    Aug 10, 2011
    cape cod mass, cape coral fl
    1999 Powerquest legend 260 sx
    502 mpi Bravo 1
    Ask the install guy. Fiberglass is very easy to work with. Drilling new or filling old holes. Nothing to be overly concerned with
     
  7. sbw1

    sbw1 Well-Known Member

    Oct 10, 2006
    West Michigan
    This is listed in my signature
    This is listed in my signature
    IMG_4230.JPG
    Might be a blessing in disguise. I'd be willing to bet the screws installed at the factory were not properly bedded which is why so many of these boats have leaks and rot in the decks after ten years. Make sure that the screw holes are filled properly and redrilled and bedded when the new windshield goes on. I would insist on watching the removal and replacement. Ask the factory for the correct spec for installing the glass. SR has good specs, but they don't always follow them in the build process. Watch the dealer do it by the spec book.
     
  8. Namakan

    Namakan New Member GOLD Sponsor

    14
    May 18, 2019
    Minnesota
    SPX 230 OB
    Mercury
    The windshield is solid and my guess is was installed properly. The issue is at the top corner where the front and side meets. The top rail on the outside window is bent up and the black paint of the frame is missing. If I could only figure out how to post a picture from my phone.
     
  9. BillK2632

    BillK2632 Well-Known Member GOLD Sponsor

    Jun 25, 2009
    Lake Norman, NC
    1999 185 Bowrider,
    Mercruiser 4.3, Alpha I
    Unfortunately once you right the check it will be hard to get it fixed on your terms - I've learned that the hard way. As long as you owe them $$ they will do any and everything to get paid. As far as the windshield installation, typically it is laid in place over some type of foam/butyl tape and screwed in place. I would want the holes filled and re-drilled. But ask for and insist they follow SeaRay's installation process.

    Hate this for you, it would really take some effort on my part not to take the boat as is and trust they will fix it -- but don't.
     
  10. Woody

    Woody Well-Known Member PLATINUM Sponsor

    Nov 20, 2007
    N. Wisconsin/Lk Superior
    2005 420DA
    Cummins 6CTA8.3
    Look at top of page, 'support CSR', and you'll be able to post pics.
     
  11. Stee6043

    Stee6043 Well-Known Member

    Jun 1, 2015
    West Michigan
    1997 Sundancer 400
    7.4L Gassers
    Will the dealer allow you to take delivery but retain 5-10% of the sales price until the repair is complete?

    You're just weeks away from summer ending...we're losing daylight now!
     
  12. ttmott

    ttmott PhD in OCD GOLD Sponsor

    Apr 3, 2012
    Space Coast Florida
    2006 52 Sedan Bridge
    Cummins QSM11
    Take the delivery and enjoy the boat with a note on the repair in the contract. Things always crop up on new boats when you first use them so when they do you can get attention to these when the boat is in for the window repair. I'm assuming either where you purchased the boat is an authorized repair facility or SR will send a repair team to implement the work. Regardless, I don't really subscribe to the above "hair on fire" postings; if you feel you need some oversight, agree that a third party will ensure the repair is correctly implemented.
     
    ziekman@cox.net likes this.
  13. Namakan

    Namakan New Member GOLD Sponsor

    14
    May 18, 2019
    Minnesota
    SPX 230 OB
    Mercury
    Done!
     
  14. scoflaw

    scoflaw Well-Known Member

    Aug 10, 2011
    cape cod mass, cape coral fl
    1999 Powerquest legend 260 sx
    502 mpi Bravo 1
    Do you want to go boating ? Or wave to boats from the beach ? your call
     
  15. Lazy Daze

    Lazy Daze Well-Known Member TECHNICAL Contributor

    Apr 21, 2009
    PA
    Various
    Various
    I understand the sentiments and thoughts expressed above and, while I do not disagree, I would go boating now and fix later. For any halfway decent repair shop, replacing a windshield is day-in, day-out type of work. In other words, easy. If you've got a good relationship with the place, that's even more of a reason to not worry about getting in done later.

    Go have fun with your new boat.
     
  16. b_arrington

    b_arrington Active Member GOLD Sponsor

    888
    Feb 21, 2007
    Setauket, NY
    2018 Back Cove 34
    Cummins QSB 6.7 480
    I suppose it also depends on how far / close you are to the dealer, and if they will come to you for the repairs.
     
  17. Korkie

    Korkie Active Member SILVER Sponsor

    474
    Feb 2, 2016
    Leonardtown, MD Potomac River / Chesapeake Bay
    340 Sundancer 2006, Garmin 7612, xHD Radome
    Merc 496 Mags
    Bravo III Drives
    See and hear about things like this all the time. Some end positive and others, well - not so good. Brand New Boat should be in Brand New condition before you make final payment. If the dealer will allow you to hold back 10% until the repairs are completed properly, that is great. Although it has been my experience that most will not allow it. They say it has to be paid in full to take delivery. Don't know who made that rule, but it certainly was not the buyer. As said above, with their $$$ in your pocket, you have 0 leverage.
     
  18. ttmott

    ttmott PhD in OCD GOLD Sponsor

    Apr 3, 2012
    Space Coast Florida
    2006 52 Sedan Bridge
    Cummins QSM11
    Sorry Korkie but this is simply not true and for the most part, hyperbole. If damage or any deficiency is listed in the closing document then the seller or dealer is bound to provide corrective measures. One needs to be smart enough to ensure they are covered..... There is no one that will allow delivery and accept a 10% retention to the buyer; just simply doesn't happen.

    I bought a new Ford truck a little while ago and it was missing the floor mats; we noted it in the sales contract and I had new floor mats not more than a week later.....
     
    Last edited: Jul 11, 2019
  19. Wanderer 290

    Wanderer 290 Member

    30
    Jul 1, 2019
    01 sea ray 290 sundancer
    Twin 5.7 b3’s
    Dealers work a lot harder trying to sell a boat than they do after the check is in the bank, generally speaking.

    Hold out for the fix prior to purchase and take advantage of the dealers motivation to complete the sale!
     
  20. Namakan

    Namakan New Member GOLD Sponsor

    14
    May 18, 2019
    Minnesota
    SPX 230 OB
    Mercury
    Update: Sounds as though Taylor is sending a replacement and boat may be ready as early as one week.

    I made it pretty clear I was not going to take delivery until repaired which may or may not have sped the process up.

    Although I’ve been happy with the dealer and their timely response I will make sure this is all documented in the event we have future issues with it.
     

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