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Star Brite Anti Freeze Recall

Discussion in 'Winterizing' started by Buckeye Boater, Oct 26, 2020.

  1. Buckeye Boater

    Buckeye Boater Active Member

    726
    Jun 19, 2007
    Wooster, OH
    215 Weekender 2006
    Merc 5.0 MPI 260 HP
    This was posted on a Lake Erie Boaters Facebook page.

    Dear Starbrite Antifreeze customer;
    We regret to inform you that a production error has occurred with our filling partner in Massachusetts that produces antifreeze for us in the New England territory. Our filling partner uses an automated process to blend the various storage antifreeze products (-50, -100 etc ) and they had a new employee key in the wrong information for all of our blends out of that location. The nature of the data entry mistake also created incorrect info for our Quality Control process which resulted in the error not be being caught. We have identified the error and corrected it, as well as enhanced the QC process to prevent this from happening again. We are 100% confident that all product flowing out of this facility will be completely in spec for all production made as of 9/18/20.
    To clarify, this error/recall only affects our New England storage antifreeze market and all production out of our other two facilities has been inspected and is perfect. No other Starbrite products are produced at this New England facility so all Starbrite branded products are also fine in all markets.
    There will be a number of corrective steps that we have already begun. Our plan is to quickly produce and ship replacement product directly to affected dealers as well as re-stock our distributors. We are fully aware of how critical storage antifreeze is at this time of year and want all of our customers to know that we have our entire team working non-stop to correct this issue.
    Step 1. Is asking dealers to stop retail sales and to suspend any winterization of boats until we have replaced the recalled product or identified that the products you have were produced to our specification. A small silver lining to this issue is Starbrite was shipping correct product at the very beginning of this season from our facility in Alabama so there is a lot of good product that is safe to use. By identifying that good versus bad product will allow us to get replace product out quicker and will help dealers with the burden of having to re-winterize.
    Step 2 is asking the dealers to identify if the products they have are good or bad. We realize the time crunch on antifreeze so if we can easily identify good product then those dealers are not affected with this recall and can continue winterization.
    All products delivered to dealers before 8/26/20 came from Starbrite Alabama and is good product. So if you received an early shipment before this date you are fine using the product.
    All production as of 9/18/20 from any of our facilities is good.
    For shipments received between 8/26/20 and 9/18/20 the dealer will need to look for the production codes on the product to determine where that product was produced. This is an easy step. All 55 gallon drums and 275 gallons totes produced at our NE filling partner will have the date of production hand written on the top of the drum/tote in permanent marker. (See picture #1- NE Facililty drum/tote look) attached that shows how this looks. All case/gallon production from our NE filling partner will have a batch code printed on the outside of the box as well as the individual bottles, this batch code uses Julian dates (see picture #2- NE Facility case look and picture #3- NE facility gallon look ). The bad product was all produced in 2020 so the dealer will be looking for any cases/gallon bottles that have a batch code that reads SPNE with 20 as the second set of numbers. For example SPNE 255 20 11:14, “SPNE” indicates the facility in NE, “255” indicates the day of the year produced, “20” indicates the year produced and “11:14” indicates the time the batch was run that day. There fore any batch code that reads SPNE 261 20 was produced on or after 9/18/20 and is good product. Any product that has SPNE 260 20 or older ( meaning less then day 260) is considered bad and subject to the recall. If for any reason the dealer cannot locate or read the batch info then we will consider that product to be bad and subject to recall.
    Shipments from Starbrite Alabama ( which are all good ) will have the date code printed on the gallon jug and will NOT begin with SPNE ( See picture – Kinpak Gal Label ). Drums and totes from Alabama will have a white decal attached to the drum/tote that has a “Lot #” printed on the white label ( See picture - Kinpak Drum and Tote Label ) and will not have the date written in marker on the top of the drum.
    Next steps after determining the dealer has bad product. Please quarantine the product and contact us for pick up. We already have your original orders from Kellogg and are in process of producing replacements and will be shipping them direct to your location via LTL transport. We expect to have all replacement orders filled within a 10 day window. Below is contact information for the Starbrite logistics team and you can call or email with any questions or requests for updates. Any boats that have already been winterized using recalled product will need to have the antifreeze replaced. We have set up a claims process for affected dealers. Please email antifreezeclaims@starbrite.com as early as possible with the number of affected boats to set up your claim. The dealer will get a claim number after contacting us and we will authorize the repair and arrange for payment directly from us. Please also send any questions or concerns to this email and we will respond ASAP.
    We will be sending out regular updates to this process as it evolves. We want to thank you for all the support of our brands thru the years and thank you for working thru this error with us. Our goal is to get this issue corrected as fast and painless as possible for all of our customers.
    Please feel free to contact any of our Starbrite sales associates or myself at any time
    Regards;
    Greg Dornau
    EVP Sales
     
  2. paulswagelock

    paulswagelock Well-Known Member

    Oct 25, 2010
    pa
    2018 SDX 270 OB 300 Verado
    Verado 300
    Wow.
     
  3. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    Sounds like they had no quality control..... Soon as you blame the operator you can tell they are not serious about quality, in process inspection and work instructions.
    What do you do if you already winterized and threw out the containers...... Pay again to redo it... Or take a chance?..... You know there will be cracked blocks and water systems this winter
     
    Last edited: Oct 27, 2020
  4. Henry Boyd

    Henry Boyd Well-Known Member GOLD Sponsor

    Apr 24, 2007
    Newburyport, on the peaceful and serene Merrimack
    ‘09 Sabre 38 Hardtop Express “Serenity”
    Volvo D6 w/IPS450 Pods
    Does anyone know if the problem is only with the temperature protection level? Is incorrectly mixed product toxic?
     
  5. Great Lakes

    Great Lakes Well-Known Member

    Oct 11, 2016
    Lake St. Clair - Michigan (MacRay Harbor)
    2005 390 Sundancer
    GHS Platform
    Dual Raymarine Axiom
    Tracvision
    Bow/Stern Thrusters
    8.1
    Oh man, I’d be pissed.
    Don’t they know what it was diluted to? That would help the decision making process easier for their customers. Ex: If -100 is only -75 and -50 is only -25, etc..
     
  6. Ididntdoit

    Ididntdoit Well-Known Member

    Dec 5, 2007
    New England & South Florida
    None!
    None
    I wonder what other companies use this same "filling partner"
     
    techmitch likes this.
  7. kap2

    kap2 Active Member SILVER Sponsor

    194
    Oct 28, 2013
    Rhode Island
    370 Sundancer 1998
    Twin 7.4L Mercruiser V-drive
    West Marine stated that none of their antifreeze, WM or Star Brite, was affected by the recall.
     
  8. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    Concentration is measured with a refractometer. You can buy them pretty cheap on the internet

    I am being pulled today and the boat in front of me was being winterized at the lift. They have a big tank and hook the boat up to it and have another container to catch antifreeze from the exhaust. The mechanic was checking with a refractometer the exhaust concentration. Really good way to know if you got the max protection with all the water out
     
    firecadet613 likes this.
  9. JimG

    JimG Well-Known Member SILVER Sponsor

    Nov 4, 2008
    Southern WV
    2007 310 DA
    Kohler 5ECD
    Twin 350 Mags
    Raw Water Cooled
    V-Drives
    Yay! That's where mine came from and I just winterized this past Saturday...
     
  10. firecadet613

    firecadet613 Well-Known Member

    May 10, 2007
    Indiana
    '07 V358
    T- VP 5.7GXi
    Same thing they do at my yard. When it gets weak, dump in more antifreeze!
     
  11. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    Problem was they were using StarBrite in 55gl drums :)..... but at least they were checking it to make sure they had the right concentration..... no reason not to do it at home or on your own
     
    firecadet613 likes this.
  12. Strecker25

    Strecker25 Well-Known Member SILVER Sponsor

    Nov 20, 2014
    Rochester, NY
    2002 410DA
    Caterpillar 350HP 3126
    I always check mine, I catch it out of the exhaust and then throw it in the freezer as well as check with a meter. Gives me peace of mind
     
    Chris-380 likes this.

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