Jack380AC
Member
- Jan 28, 2008
- 878
- Boat Info
- 2000 380 Aft Cabin
- Engines
- Twin 454 Mag MPI Horizon MerCruiser
Here's an update:
Got the email receipt notice that included the direct number of Rick Bressner. Good form and I can see from other responses that he actually answers that number and gets you help.
I also received this explanation via an email response:
........the 800 number for our customer service grouphas been eliminated. You can still reach the same group of helpfulknowledgeable individuals by calling (321) 449-8628, and pressing one for aretail customer....... ifyou call our office one of our Product Support Specialists will be happy toassist you at your convenience.
So Mea culpa, it seems customer service is still available, just not as easy to find the phone number (unless you are a CSR member).
I also appreciate Frank's response as I can accept that in today's marine economy, you have to be pruident with costs.
I'll be back later to brag about the great support I got!
Got the email receipt notice that included the direct number of Rick Bressner. Good form and I can see from other responses that he actually answers that number and gets you help.
I also received this explanation via an email response:
........the 800 number for our customer service grouphas been eliminated. You can still reach the same group of helpfulknowledgeable individuals by calling (321) 449-8628, and pressing one for aretail customer....... ifyou call our office one of our Product Support Specialists will be happy toassist you at your convenience.
So Mea culpa, it seems customer service is still available, just not as easy to find the phone number (unless you are a CSR member).
I also appreciate Frank's response as I can accept that in today's marine economy, you have to be pruident with costs.
I'll be back later to brag about the great support I got!