dpmulvey
Active Member
- Dec 19, 2007
- 4,188
- Boat Info
- 1999/2007 330 Sundancer Hardtop.
- Engines
- 6.2 Merc Horixons
1.5:1 Velvet Drives
Sea Ray did not use the "Pick 2" method to which you refer.
They bought a laminate product known as Vitricore and used it in the boats. The original manufacturer of the product had sold the rights to another company who changed the formulation before selling the product to Sea Ray causing the delamination that Sea Ray experienced. The original manufacturer was unable to get the name back and now produces the product under the name Nuvacor with the original formulation.
Sea Ray was the victim of someone else's "Pick 2" philosophy.
OK. We can both pull down our zippers and piss on each others leg. The fact remains the interior millwork was inferior. I cannot believe it took years to clear up. I cannot believe, particularly of those shelling out very large money for a new boat, that the problem was not brought to SR corporate. It makes no sense at all.
Either the QA, Customer Service, or both were asleep. Regardless of thin margins, if you want repeat customers, you have to bite the bullet. That's just intellligent business.
Your turn.