I emailed searay

K

katricol

Active Member
Mar 4, 2008
1,929
LONG ISLAND SOUND
Boat Info
2000 540DA
Engines
CAT 3196 660 HP
I emailed searay customer service about 2 weeks ago and have not received a response. I know they received it because within a minute or two I got an auto-response saying "thank-you for contacting etc". Maybe I will get one someday, it's not life or death stuff but probably a sign of the times. I also emailed chelepop (sp?) ...no response.....I also pm'd rusty...no response. Not like it was a couple years ago huh?
 
Why not just call them ?. 360-435-5571
 
Last edited by a moderator:
Wayne's World said:
Why not just call them ?. 360-435-5571
Click to expand...

I don't think that's their phone number. That area code puts them in my backyard and I know Searay HQ isn't close to me.

That may be Meridian's old plant up the road from me.
 
Call that number and them tell you would like the Sea Ray phone #. I have it somewheres i thought that was it. :smt021
 
katricol said:
I emailed searay customer service about 2 weeks ago and have not received a response. I know they received it because within a minute or two I got an auto-response saying "thank-you for contacting etc". Maybe I will get one someday, it's not life or death stuff but probably a sign of the times. I also emailed chelepop (sp?) ...no response.....I also pm'd rusty...no response. Not like it was a couple years ago huh?
Click to expand...
Maybe they know you don't own A Sea Ray. :)
 
They will respond in time, I e-mail, and talk to them several times per week, they are short staffed as you might imagine, and are doing what they can with limited resources. Be patient. The CSR's do not care what boat you own.
 
KayKook said:
They will respond in time, I e-mail, and talk to them several times per week, they are short staffed as you might imagine, and are doing what they can with limited resources. Be patient. The CSR's do not care what boat you own.
Click to expand...

Indeed, as with most manufacturer's today, regardless of industry, cutbacks are the reality of the day. Your email request for information would have been forwarded to your nearest dealer. If anything, the dealer should have contacted you in some way, shape, or form in a timely manner.

This just drives me nuts! It doesn't matter what business it is, failure for a dealer or manufacturer to follow up with a lead is simply inexcusable. And an auto-response does NOT count. Staff reduction is also no excuse either. Future business is dependent upon nurturing each lead that comes in. Businesses spend insane amounts of money to market their products and then seem to not care to answer the door when opportunity knocks!

Arrrgh! :smt013
That's me pulling out my hair

I am done venting now. Thanks for listening - or reading as the case may be. :smt001
 
Frank...you already have helped and I will be sending you a pm with another question or two, thanks. As for my post, I was/am not mad about no reply. I was just msking a statement. I can imagine how bad cust. service must be with the company's who were bad / marginable to begin with. I have only heard good things about searay in the past. I just found out at noon my broker called searay and had a real good conversation with a helpful guy this morning. He got the answer I needed about hin# and hull #'s...Ric
 
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