Amazon = Amazing Customer Service

Gofirstclass

Well-Known Member
Apr 20, 2010
11,635
Tri Cities, WA
Boat Info
Boatless in WA
Engines
No motor
I've used a Kindle for years, probably decades and have had zero problems with them. I was on my 4th one, having replaced the previous ones due to improved features, not with issues with the Kindle themselves. About 2 weeks ago I started having issues with this current one so I decided give Amazon's help line a call to see if they could help diagnose the issues.

I called the number and got a phone tree. I expected the usual 10-30 minutes on hold, despite the message that my call would be answered in the order received and my wait time would be less than one minute.

About 30 seconds later a lady picked up the phone and walked me through some self-checks, all to no avail. Then she said she would send my call to a technician to see if he could help. No luck there either. The first lady got back to me and mumbled something about sending my call to another technician. He got on the phone and no joy with him, but he said they would send me a new Kindle.

Two weeks later, no new Kindle so I called them back. Again, less than a minute on hold before a lady picked up my call. I repeated my story to her, she checked the transcript of the prior call and said she didn't see any comments about replacing my Kindle.

She put me on hold for a couple of minutes and when she came back on the line she said "well, we have good news and bad news." The bad news was that they couldn't replace my Kindle because its warranty expired last January. I thanked her for her time and was about to hang up when she said "Wait, you haven't heard the good news yet."

She went on to say that if I wanted to, I could go to Amazon.com and order a new Kindle. Once it was delivered to me they would refund my entire purchase price. I ordered it within 10 minutes, got it the next day, and the money I spent has already been credited to my bank.

Thanks, Amazon
 
Ya I pay for strippers and they love me while I am paying….and I love them. Guess what happens when you stop paying them?…. Amazon screwed me years ago and it was their fault…… Bezos hasn’t got a dime out of me for 15 years because of it…. Glad you had a good experience but its not for me
 
Ya I pay for strippers and they love me while I am paying….and I love them. Guess what happens when you stop paying them?…. Amazon screwed me years ago and it was their fault…… Bezos hasn’t got a dime out of me for 15 years because of it…. Glad you had a good experience but its not for me

I feel like you must have one of those shirts I see online - boats are like strippers, they work great until you stop throwing $100 bills at them? :):)
 
I agree Mike, they are fantastic. They never say no to anything or give you a hard time over it. I've had delivery drivers run over my driveway light(s), bad kindles etc. For the lights all I had to do was give them an estimate that I prepared and they sent me a $100, replaced the Kindle the same as you.
 
How did you get to talk to a real person? I won’t buy breakable items from them any longer because in the last 2-3 years, *everything* breakable has arrived broken. Once the outer packaging was undamaged but the glasses inside were smashed. Every time I’ve tried to reach a real person to complain about this, all I get is the phone tree runaround.
 
How did you get to talk to a real person? I won’t buy breakable items from them any longer because in the last 2-3 years, *everything* breakable has arrived broken. Once the outer packaging was undamaged but the glasses inside were smashed. Every time I’ve tried to reach a real person to complain about this, all I get is the phone tree runaround.
I just email them and get a response the same day.
 
I agree Amazon has some very good customer service. It can be a little hard to get to the live person area, but I've had a very good response via phone and chat over several years.

Just yesterday I used their live chat function for an order that was missing. It was fulfilled from a 3rd party, and listed as delivered in mailbox. It wasn't there, and I would have noticed 2 pair of shoes in my mail box. A rep joined the chat with in 1 minute. I said the order was not delivered, and they issued a full credit on the spot - no hassle. The whole chat took under 5 minutes. I had a choice of either chat or phone call. I had another order that UPS totally mangled and a new order was placed without issue.
 
More than once I have placed orders for multiple items and 1 item would be broken. They would replace the entire order and not ask for the other stuff to be returned. Now I have spares or sold the extras.
 
Just received the wrong flavor of coffee from them. Went to amazon and apparently they can't accept returns on the coffee. They said donate or trash the wrong order and they would send me the correct item anyway. Truth be told, the coffee they sent was fine. It just wasn't what I ordered.

I keep going back to them for convenience, but mostly for the hassle free returns or refunds, and quick resolution to any issues.
 
How did you get to talk to a real person? I won’t buy breakable items from them any longer because in the last 2-3 years, *everything* breakable has arrived broken. Once the outer packaging was undamaged but the glasses inside were smashed. Every time I’ve tried to reach a real person to complain about this, all I get is the phone tree runaround.

Amazon's customer service phone number is 866.216.1075
 

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