So a year ago for the type of programs I need to run I researched what I needed and I wanted it to be portable... I decided that an All-in-one would be perfect. I wanted a sony but was unable to get one to my area...(I tried not sure why) So Lenovo was IBM. I figured why not and what I had read was good reviews.
I purchased a Lenovo A700 i7. 1TB HD 4gb ram and 23'' touch screen. wireless keyboard and mouse.
Stike one...
Mouse quite working day 2 of owning.
Call nothing but nice and helpful people...
send out Tech 1
replace defective chip with another defective chip
Tech 2
replace defective chip with another defective chip
Tech 3
send good chip but tech shorts Mother board...
Tech 4
puts in defective mother board...
Tech 5
Puts in good mother board and good bluetooth chip BUT, rear usb's quite working while he's here...
Tech support
new drivers need download drivers does not fix usb ports now computer crashes ever 30 or so mins...
cannot run my programs because I get error messages for my video card... Oh and mouse starts acting up again...
Tech support
you will have to send us your computer to find out what exactly is wrong with it... we will send you the box expect it in 2 to 3 days...
day 2,3,4,5,6,7,8 day 9 box shows up two more calls to tech support 50mins each... box has no packaging...
get packaging at work and ship out computer...
get home and have a delivery notice on door from 9 am from Lenovo...
Try to scheadule a pick up with fed ex but they can not deliver to my business, can not deliver after I get off work, and I must sign in person to recieve the box.
Drive an hour round trip to closest Fed Ex post to pick up Lenovo box...
ends up being a box full of packaging... (great I have already shipped the other box out) and I just waisted my time and fuel for stupidity!
call lenovo and find out why they make this package in person only and not right the first time... I am hung up on... Call back, they give me the run around and try to sell me an extended warranty at a discounted price... guy gives up the sale and says that a manager will call me in 15 to 30 mins to discuss my situation...
3 days later... still no call...
Did get a txt today that my computer was shipped today... (fed ex has no record)
If I was a gambling person I would bet that it still won't be fixed...
So OK, I know a long rant but please keep this in mind if you think of buying a Lenovo product...
*For the record no profanity was used at all in this interaction but God help me I wanted to let it fly*
I purchased a Lenovo A700 i7. 1TB HD 4gb ram and 23'' touch screen. wireless keyboard and mouse.
Stike one...
Mouse quite working day 2 of owning.
Call nothing but nice and helpful people...
send out Tech 1
replace defective chip with another defective chip
Tech 2
replace defective chip with another defective chip
Tech 3
send good chip but tech shorts Mother board...
Tech 4
puts in defective mother board...
Tech 5
Puts in good mother board and good bluetooth chip BUT, rear usb's quite working while he's here...
Tech support
new drivers need download drivers does not fix usb ports now computer crashes ever 30 or so mins...
cannot run my programs because I get error messages for my video card... Oh and mouse starts acting up again...
Tech support
you will have to send us your computer to find out what exactly is wrong with it... we will send you the box expect it in 2 to 3 days...
day 2,3,4,5,6,7,8 day 9 box shows up two more calls to tech support 50mins each... box has no packaging...
get packaging at work and ship out computer...
get home and have a delivery notice on door from 9 am from Lenovo...
Try to scheadule a pick up with fed ex but they can not deliver to my business, can not deliver after I get off work, and I must sign in person to recieve the box.
Drive an hour round trip to closest Fed Ex post to pick up Lenovo box...
ends up being a box full of packaging... (great I have already shipped the other box out) and I just waisted my time and fuel for stupidity!
call lenovo and find out why they make this package in person only and not right the first time... I am hung up on... Call back, they give me the run around and try to sell me an extended warranty at a discounted price... guy gives up the sale and says that a manager will call me in 15 to 30 mins to discuss my situation...
3 days later... still no call...
Did get a txt today that my computer was shipped today... (fed ex has no record)
If I was a gambling person I would bet that it still won't be fixed...
So OK, I know a long rant but please keep this in mind if you think of buying a Lenovo product...
*For the record no profanity was used at all in this interaction but God help me I wanted to let it fly*