Terrible Customer Service C-Map

[Hampton]

Over 2 weeks ago, found out the truth that my version of Raymarine Chartplotter has the latest software (2004-05 - Uses "Plus" Maps).

I finally found out how to update my charts - send the chip in and have it updated for $109. It has to still work - they recommend sending it by a tracking mail service (UPS....). I arranged to do this. They took payment info and promised an e-mail that night with the necessary info. After work the next day, no e-mail, so I called. Got the info over the phone with an apology. Spent $16 to send the chip in at normal speed. They promised 1-2 day turn around.

It arrived at their shop on the 25th. No chip in my mail yet. I called today. "We'll look for it." They found it. "We haven't even begun to update 25 May chips yet!"

I asked them to update it and send it overnight. So, if we get it tomorrow, we'll be leaving for a month long trip Saturday. If not, I'll spend another $210 to get a new one at West Marine, and then I'll have two.

Problem #1 - Didn't send promised e-mail
Problem #2 - Didn't turn around in 1-2 days (8 business days, now)
Problem #3 - Very rude every time I call

I can't wait for them to charge me for the overnight mail - I'll fight that. I have a month to get back at them.

 

[fwebster]

John,

There are several West Coast to Keys cards at Treasure Island. If you strike out, Roland has had them downloaded at West and failing help there, he may be able to facilitate a loan.

 

[Hampton]

John,

There are several West Coast to Keys cards at Treasure Island. If you strike out, Roland has had them downloaded at West and failing help there, he may be able to facilitate a loan.

Great idea - West is already my backup plan, but then I'll own 2, brand new chips, for only $350, instead of $109 as promised. I checked - they have chips, and are ready to download. Roland is a great resource - I hadn't thought of that.

 

[Dancin Dave]

I joined the C-Map club, yearly updates. I dont believe I pay 109.00. I will look.

 

[Hampton]

It's $89 per year. I go 3 - 4 years without an update. It's all local knowledge here anyway.

I called today to get a tracking number. She was looking it up. Doorbell rang.

I got my chip. Can't wait to see how much they charge to overnight it after sitting on it for 10 extra days. By the way, the lady in the office is very, very nice.