WHAT HAPPENED TO SEA RAY CUSTOMER SUPPORT ?

[see ray]

As of today I have two numbers for Sea Ray customer support. Since last year, they weren’t helpful like they used to be. I tried calling both numbers for the past week and they are not working. Anybody have any idea what’s going on? These are the numbers I called
(865) 971-6250
(321) 449-8628
None of these numbers are working. The last time I spoke to them was in May 2023, since then, I cannot get through it all.

 

[Shaps]

As of today I have two numbers for Sea Ray customer support. Since last year, they weren’t helpful like they used to be. I tried calling both numbers for the past week and they are not working. Anybody have any idea what’s going on? These are the numbers I called
(865) 971-6250
(321) 449-8628
None of these numbers are working. The last time I spoke to them was in May 2023, since then, I cannot get through it all.

i also have:
865-522-4181

Haven't called in a while. I have heard they are good at email responses fwiw.

 

[Arminius]

Searay in Seattle has a parts desk on Lake Union with 2 humans and a computer that says the customer is replacing that again! Volunteer to help. Wow!

 

[KevinC]

Brunswick Corp had a major IT "incident" based on the PR from Land n Sea. Interrupted phones, order processing, etc.

https://www.ibinews.com/companies/brunswick-hit-by-it-security-breach/45264.article

-Kevin

 

[see ray]

Hi, I called this number 865-522-4181, and it’s not working either

 

[see ray]

Brunswick Corp had a major IT "incident" based on the PR from Land n Sea. Interrupted phones, order processing, etc.
I just read that news report. It makes sense so your numbers are still good. They probably have everything on hold. Will have to check next month and see if they get back online.

https://www.ibinews.com/companies/brunswick-hit-by-it-security-breach/45264.article

-Kevin

 

[All's Well]

I don't believe that they offer support direct to customers any longer for older models. They are driving you to local Sea Ray dealers & they support the dealers

 

[2023 320]

Anyone know if IT incident is resolved?

 

[Golfman25]

I don't believe that they offer support direct to customers any longer for older models. They are driving you to local Sea Ray dealers & they support the dealers

This seems right. I inquired about the gel coat color so I could order from spectrum. They sent me to my local dealer who was of little help. I had to guess from input here.

 

[PlayDate]

Definitely feels like a ransomware attack......
https://marineindustrynews.co.uk/op...corporation-experiences-it-security-incident/


This just doesn't surprise me anymore. Brunswick as a corporation.....like so many others......just fail to grasp whether or not their critical systems should be accessible via the internet. I'm speculating their back office systems have been locked up and that their backups are on line and have been encrypted as well.

Colonial Pipeline, Beneteau and Luressen just to mention a few....just learn the lesson the hard way.

Just dumb.....like Zeus drives and outsourcing Sales to MarineMax.

 

[FootballFan]

We no longer have an advocate wandering around the cubicles...

 

[Lazy Daze]

Brunswick Corp had a major IT "incident" based on the PR from Land n Sea. Interrupted phones, order processing, etc.

https://www.ibinews.com/companies/brunswick-hit-by-it-security-breach/45264.article

-Kevin

This is correct. It interrupted everything. It is mostly corrected, as of yesterday late in the day. Some systems are still a little behind.

 

[jmauld]

I don't believe that they offer support direct to customers any longer for older models. They are driving you to local Sea Ray dealers & they support the dealers

Does sea ray even make parts for their old models?

 

[FootballFan]

Does sea ray even make parts for their old models?

I would be curious the % of parts which are actually Sea Ray manufactured versus OEM sourced. Any guesses?

 

[Pirate Lady]

SR does not care a bit about the customers that kept them in business for 70 years. They are focused on selling 23 foot bow riders for 7.5K.
Fark them, let them go bankrupt. Enough used on the market to last my lifetime.

 

[jmauld]

I would be curious the % of parts which are actually Sea Ray manufactured versus OEM sourced. Any guesses?

I would guess that if it’s fiberglass, it’s sea Ray. If it’s not, it’s from a supplier.

 

[PlayDate]

I would guess that if it’s fiberglass, it’s sea Ray. If it’s not, it’s from a supplier.

More true than not. Once upon a time they were awesome to work with and worked pretty closely with suppliers under strict NDAs. We provided laminate to them a long time ago and once their dealer supplies exhausted......they gave direct referrals to us rather than restocking more material at Dealers. Dealers could still order from us directly for their customers.

Then came an endless change in management and the outsource of Sales to MarineMax. In my view.....that was the beginning of the end of a great product line. I get that the advice they got was not from people who knew boats but really hoped an adult would set it back on course.

That didn't happen and Brunswick discontinued Sea Ray operations on its balance sheet and tried to sell the company. That failed and now based on the advice of MBAs and Marine Max....they will never make a boat over 40' again.

I'm sad about it....but they never asked a vendor for input. Arguably..... they never asked a customer.

 

[Maybe A Dancer]

DUH ???

The best support for your old Sea Ray boat is RIGHT HERE !!!!!!!!!!!!!


CSR!

Seriously.

BEST !

RWS